I also ordered a year's supply of contacts. ... CooperVision Reviews, Complaints & Contacts | Complaints Board. I sent everything in only for them to state that I didn't send end pieces from the boxes of contacts! 1980. Can you please email us at [email protected] with your rebate reference number if you have it. Complete waste of time and agree with all other comments that this is nothing but a HUGE SCAM! To cap it all off, after I was told it was approved I checked online and it only says pending! This has been a COMPLETE waste of my SATURDAY MORNING!!! Thinking of ditching my eye doctor too. I very carefully submitted all of the requested information via scanner and received verification of valid entry within 2 weeks. Please make this right. CooperVision Biofinity contact lenses, 6 pack/monthly supply at the lowest prices from Lens.com. You have to push #3 for lost or stolen card to speak with someone. I know I submitted all the required info because I doubled check before hitting the submit button. The documents uploaded correctly on my end. They denied my rebate because they stated I had to buy my contacts from the eye doctor. I also cannot get through to the activation line as it is constantly giving me a busy signal. Order from Lens and enjoy the cheapest prices guaranteed, with rebates. Also found this phone number: [protected] I sent in all my required paperwork and even checked my status online at their site which states my rebate was approved. Your rebate requires attention and will not be reviewed until the necessary changes have been applied. Hello Gerbay, Thanks for reaching out. I have reported them to the BBB and will keep at it until I get the rebates. @Amanda L.B. 00 rebate that’s why I bought the contacts because that was a good rebate. Current rebate processing address (May change, check your rebate form for latest) Coopervision rebate Po box 540062 El paso, tx [protected] 2. Since 1980, CooperVision has been providing contact lenses to people all over the globe. Yes, I do believe they are hoping you will forget about it. In order to gain access to the system we need to take you through a brief registration process to verify your account. If you elect to donate a portion, or your entire rebate amount, all donated rebate money submitted between 07/01/2019 and 12/31/2019 will be contributed by CooperVision to Optometry Giving Sight. Please contact us at [email protected] so that we can address your issue immediately. They just keep passing you along. I have Claim ID: 72541270. Biofinity Rebate. Now you can upload your rebate right from your computer or mobile device, with no … I chatted with a rep this morning and she said just my receipts were missing. After I received the contacts and all necessary paperwork, I submitted my rebate to CooperVision. They will give you some excuse about this being a temporary problem, but don't believe it. Now today, I spent 30 minutes on chat. CooperVision's Biofinity family of contact lenses are approved for up to six nights and seven days of extended wear, and the Avaira family are perfect for those who are new to wearing contact lenses or are dissatisfied with their current brand. Each person says they don't have the power to do anything because it's handle by a different dept. I do not think I will ever buy Cooper products again for me and my family. We'll be able to help you with validating your prepaid debit card for you. Faxes with the confirmation forms. CODES (1 days ago) The rebate amount and form was given to me on the online suppliers website. We want to help. He smugly claimed that because my receipts were "Hard to read electronically" that the automated system simply rejected the claim. For further assistance you will need to contact us with customer sevice at: [protected]." I faxed him all info and he told me he would push it through and gave me 2 tracking numbers. Sincerely, IMPORTANT - KEEP A PHOTOCOPY OF YOUR ENTIRE SUBMISSION FOR YOUR RECORDS. Not good business tactics. Guess what, we will NEVER buy from Cooper Vision ever again. Please contact us at [protected] or [email protected] for assistance in resolving this issue. It really isn't about the rebate any longer. The same thing happened to me, and the customer service rep told me that this activation problem is only happening today (11/17/17). Whether you wear contacts or you’re an eye care provider, we’re here to help you. You will have the opportunity to donate a portion or all of your rebate to this cause. Then I just wait and wait and I never have been able to talk to anyone. I think we will try another company for contacts. This is CooperVision replying. They should just offer customers a better price on product, and not waste everyone's time with a complex rebate program. I have used coopervision and been a customer for years and have never been treated so poorly and had to jump through hoops like this before. A rebate should not be this difficult. There is no no additional rebate available to new wearers. I have been trying since January to get my rebate. They basically asked me to resend everything by mail. Clear All. Looking for more information? I am beyond pissed off, because I also believe this to be a scam. For anyone this happens to, call [protected]. Email Address. Rebate paid in the form of ans appropriate CooperVision Visa®Prepaid Card. Not only have they never been missing but I have re-sent them several times and every time I do I get another bs email claiming they're still missing. Biofinity lenses use Aquaform Comfort Science technology for superior comfort. I have a feeling not many of these rebates are ever given. Copper Companies, inc., offers a wide range of products and services designed to advance vision care and women's health. What is this !! Find Reviews Filter. The trick is that they make the consumer jump through so many hoops that he or she will give up, not find the time in an already busy schedule, or not strictly comply with the rebate's many hoops through which to jump. And sometimes the corporate officers are too stupid to realize they should settle before it gets that far. YOU WILL NOT GET THE REBATE! Follow these 3 simple steps to get your 2021 rebate: Step 1 Qualifying CooperVision® contact lenses must be purchased from an authorized eye care professional between January 1– June 30, 2021. Make the scam visible Tell your optometrist why you are no longer going to buy coopervision products and request prescriptions for alternative brands. I'm having the same issue! If your eye doctor has other contact options other then Coopervision, I would take them. Canada Consumer Rebates. I submitted my rebate with all of the necessary paperwork and waited three weeks to receive any news (which was not a problem). He said that Coopervision would probably be sued by a class action lawsuit claim. Do not purchase because it sounds like a good deal. When I said there are tons of reviews of people having the same problem going back years, he started lecturing me about how I shouldn't believe everything I read online. 4-6 weeks on top of all of the waiting I have already done, the trouble I went through today for the $50 that your company promised is an "Easy Rebate" for choosing you. I submited my rebate online and this is what I received : why should I send you details again through mail? So disappointed. I uploaded everything that was required and they keep sending me emails saying that the "end panels are missing". But it is just not that hard to do it right. I emailed them and it bounced back as undelivered. BBB Business Profiles are subject to change at any time. Why was I not notified? It was for 50-bucks. 5425 S. Padre Island Drive, Suite 119-B Corpus Christi, TX 78411. Continue with Email. I did eventually get all of my rebates, however it took a lot of time on my part and diligence. Unfortunately we could not honor your request due to the following reason(s): Rebates are nothing more than another marketing scam dreamed up by corporations to sucker the public into buying an already overpriced product with the promise of a fat rebate check or debit card. Finally i got a copy and paste response that says " So piss off. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Since 1980, CooperVision has been providing contact lenses to people all over the globe. They advertized $200 mail on rebate for contact lenses. Missing Eye Exam Date They denied my rebate because they stated I had to buy my contacts from the eye doctor. Instead I was met with a frankly disrespectful agent who seemed more interested in arguing with me than looking into the issue. COOPER VISION REBATE SCAM - DONT FALL FOR IT!! After confirming I sent the proper paperwork I called hoping to easily fix the issue, only to be met with menu after menu after menu which seemed to be there to hopefully just discourage people from speaking with someone to get their rebate that your company promised. @Lingyen $100 off (1 months ago) CODES (6 days ago) coopervision promotions online claim form. I just want them to get what they deserve. Fooled once but will not be buying their BS products again any time soon. It has now been 9 weeks and I have not received my rebate of $50.00. CooperVision's rebate program is clearly a scam. Please have your Business Partner number (BP#) handy. If a class action suit happens, I'm in. Cooper Vision Rebate is a complete scam!!! 12K likes. I also have been trying for weeks to submit my claim. This report was posted on Ripoff Report on 01/15/2015 06:08 PM and is … Welcome to CooperVision. Please be sure to keep a copy of your tracking number for future reference. CooperVision Rebate PO Box 540062 El Paso, TX 88554-0062 Your submission MUST be postmarked by to be eligible. It's Saturday and they are supposed to be open a few hours but noone will answer. Purchase date not within the allowed date range after the eye exam That date has long passed as well. Please enter a few details to help us locate your information. LIES - everything was submitted properly with all receipts, circled information, exactly as requested. I have spoken to my cousin who is an attorney. The contacts are fine, but if there is a comparable alternate brand...I think next year I will opt for those even if I have to pay more. Keep going in circles..very frustrating Chose these contacts for the rebate & seemed to be a perfect fit for my sons first pair of contacts.. Acuvue or B&L would of been a better choice its what I wear. Why was it changed? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. CooperVision® manufactures FRESH DAY® contact lenses in a state-of-the-art facility in Costa Rica with resource-saving features like high-efficiency lighting, a vegetable oil-powered main transformer, and rainwater collection tanks. Welcome to your CooperVision Advantage™ Rebate Program dashboard where you can now access your rebate status in real time. Called all the numbers shown above and no one answers or they are closed for the night (it's 1 p.m. in Texas). Contact lens rebates for CooperVision brands like Avaira, Biofinity, Proclear 1 day, or clariti 1 day. You can upload your rebate right from your computer or mobile device, with no need to mail in your documents. This site stores cookies on your computer to improve your browser experience. Otherwise I would have continued to support B&L. On top of it all I asked for a confirmation email to ensure this time I would receive my rebate and I was told just "No, " and told my card will be in the mail in 4-6 weeks. Not Registered? SEND ME THE 85$ REBATE I tried 3 or 4 times, being careful to enter the correct information and was told by the recording that there was an error. NEVER AGAIN. YOU MAY BE REQUIRED TO MAIL THESE PHOTOCOPIES. Don't let them feed you excuses- if you keep on it, you can get your rebate. CooperVision reserves the right to substitute a check of equal value in lieu of a Visa Prepaid Card at its discretion. Will I get my $35 debit card? Well, it has been several months now. Fully wheelchair accessible A class action lawsuit is warranted against this scam company and I'm contacting a lawyer for a small claims court lawsuit as well. I am planning to contact my optometrist to let them know and request that they not stock CooperVision products or at least warn their customers not to expect rebates to be honored. After my 3rd call and more menus I finally spoke to a representative who I had hoped would have been helpful and see the frustration as you're all people too. She let me know it would be 5 days before she could check. Just a shame that a company can get away with but hopefully if enough people heed the warning their scam will become a thing of the past. I'm convinced they make it difficult on purpose, hoping customers will forget they filed and they don't pay. I only tried the product because it offered a rebate. Checked online and saw that they were both listed as valid and would be mailed within 30 days. There is also a rebate program that you might be eligible for. That's poor customer service without a doubt and although I am certain I will not hear anything back and this email will be deleted without reading because that's what your company has shown to me, and at this point without some sort of answers for what happened I certainly will never buy from you again. What a crappy system they have. I have mailed, and faxed my information three times. This is a SCAM. ... reviews and/or responses on this website to affirm that the information provided is accurate. I told them that was unacceptable and why would I trust that they would follow through this time? It's a scam. I rarely ever write reviews like these, but I hope I can help someone to not make the same mistake I did. Please check your rebate information carefully and if necessary, re-submit an updated purchase document. I very carefully submitted all of the requested information via scanner and received verification of valid entry within 2 weeks. I sent all the things they wanted for the rebate. Then got an email 10 days later from coopervision stating: Don't know if there will be enough complaints to warrant a class action lawsuit, but small claims might be the way to go for this one. CooperVision Reviews, Complaints & Contacts | Complaints Board. Total waste of time. I then received an email saying my rebate was rejected for not sending the proper paperwork despite my confirming with my eye doctor and lens store that I indeed sent all of the correct paperwork so as I did not call unnecessarily to your company if I was wrong. I wanted to talk to customer service but there was no such option or phone number provided. CooperVision Consumer Care. Biofinity Energys Rebate Kevin Alvarado. How can it not support a photo from your phone when it asks you to take a picture and submit it through an app?? I wish I could switch contact brands but lucky me. I have now resubmitted all docs at least 3 times and still get errors saying everything is missing. @MrsKoca So that you guys take more time to tell me the same thing -SCAM ! International Association of Better Business Bureaus. They are trying to say that I had not mailed it by Monday the 10th. BBB remains operational and focused on serving our business community. This is a bad way for a company to treat customers. Phone: (361) 993-7778. They were not at all apologetic or caring. The complaint has been investigated and resolved to the customer's satisfaction. I have spent 15 hours over 3 months attempting to get my rebate. @Sam 7777 When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Got kicked out the first time and then after explaining everything, I got these responses: "Courtney, for any information you will need send to us have to be by mail." When I informed him that there are complaints going back months online about people not being able to activate their cards, he started lecturing me about how you can't believe everything you read online- as if people have nothing better to do with their time than make up fake bad reviews on contact rebates. They informed me it was valid on the 20th and it takes 30 days to complete. We apologize for any inconvenience. I pushed through and completed EVERYTHING, then when I went to upload the photo of my receipt and end panels, it says the file type is not supported. Never will buy their products don't trust them. I mailed my rebate on March 12, 19. Along with a new name and dashboard comes a new program specifically designed to improve upon the program you’ve come to … CODES (2 days ago) The rebate amount and form was given to me on the online suppliers website. You can upload your rebate right from your computer or mobile device, with no need to mail in your documents. I tried to activate the card with the phone number on the phone but was told they don't have such record and told me to try again. Available in … Now they claim they have no record of my ever submitting a claim! We want to help. To resubmit for your rebate, please mail all missing material to: PO Box 540156, El Paso TX [protected]. I know I will be spreading the word!! And it sounds like even if I wasted anymore time on trying to pursue this farce it will only lead to receiving an invalid rebate card. Had so many problems last year that I thought I would do everything right away. I am just starting the process and getting the stall of documents not right or missing. If I had not mailed it by the 10th, the letter would not have even had time to get from Illinois to Texas let alone be processed already. I was just going to try and mail everything in but there is no address on the paperwork as to where I should send everything. This is very unfortunate especially since I could have purchased the contacts online for a cheaper price. Download now. Now I have to wait until Monday to call about this issue, but I doubt anything will be done. What Is Personal Information? This company develops, manufactures and markets specialty healthcare products through its coopervision and coopersurgical units. I also ordered a year's supply of contacts. But I sent them an email stating that if I don't receive it within 2 weeks I will file a lawsuit against COOPERVISION for $5000 in small claims court for breach of contract, FRAUD, and wasting my time over $35. Check Existing Claim. I'm going through the same thing. Worthless Customer Service. I did see an email address in these comments that I'm going to try: [email protected]. So frustrating!! If you buy 4 boxes with each box containing 6 lenses, your rebate is $30. Bad company, Bad business, I will notify my eye doctor of this as well. The letter had to be postmarked by the 10th. P O Box 540048 EL PASO, TX 88554-48 The customer service representative fed me some nonsense about the system being down and trying again in 2-4 hours. There seems to be no other way to contact the company than through this sham phone number that hangs up on me. tried the ONLINE chat option.. BOOTED me OUT AGAIN!!! I mailed in the information and have faxed the information twice. + Submissions must be postmarked within 60 days of lens purchase Visit your eye care practitioner for an eye exam. I guess this is the only way, that Coopervision would get any business. Now I've received notice they didn't get them. The same thing happened to me, and the customer service rep told me that this activation problem is only happening today (11/17/17). I sent the rebate 8 months ago. This has happened to me as well. As a matter of policy, BBB does not endorse any product, service or business. Their site was not working and would not take the uploads. INVALID_PRODUCT_COMBINATION People time is valuable, they wasted a lot of mine. Downloaded the app and the rebate button brings you to a NON-RESPONSIVE desktop site that is very difficult to fill out. I've done everything to try and activate and the site and number to call doesn't recognize the numbers from my card. CooperVision Rebate Program - rebate scam, View all 50 CooperVision complaints & reviews. So, I try calling and one of the options on the line is to talk to someone about not being able to submit online. I called again yesterday and was promised a 3rd date. They told me to resend my receipt which I did it’s been 3 month I tried to contact them they said that they have no info on my rebate. I'm not wasting a stamp, forfeiting my original documents, or waiting over another 8 weeks. CooperVisions websted for optikere med information, bestillingsfunktion og andre nyheder for optikere. In some cases, a rebate or incentive may be available by obtaining a mail in form from one of our Partners. Location of This BusinessPO Box 9018, Coppell, TX 75019, Headquarters6101 Bollinger Canyon Rd., San Ramon, CA 94583. COUPON (4 days ago) (6 days ago) (2 months ago) coopervision promotions rebate form - Edcoupon.com (5 days ago) The offer code is located at the bottom right hand corner of your rebate form and is in the format of 20-XXXXX. Going to require my optometrist give me the rebate up front from now on and they can go through the hassle of getting the rebate. COOPERVISION IS A PERFECT EXAMPLE OF THIS CON. We'll be able to help you with submitting your rebate claim. I sent in all the requested information on Thursday, Nov. 6. Click here to find an ECP Step 2 Apply online at What a con! I got my rebate card and it won't work. Find out more> Please note: Please note: Rebate submissions must be postmarked within 60 days of lens purchase. CooperVision's Rebate Offer is a Huge Scam! This is a class action lawsuit waiting to happen. What a joke. We regret to hear that you have experienced difficulties with our rebate. They seem not to understand how to read the information I have mailed and faxed them and scanned them. Unfortunately, lawsuits are the only things that seem to get corporations' attentions nowadays. After I filed the complaint here, I was told by the board somebody will contact me in the week. I didn't even bother wasting to follow-up. Don't have one? Coopervision Rebate Center. BUYER BE AWARE. Insufficient End Panels COOPERVISION IS A SCAM OF A COMPANY!! Access the headquarters listing for Cooper Companies, Inc. here. CooperVision is a world-leading manufacturer of contact lenses that addresses the most common and complex vision challenges, bringing a refreshing perspective that delivers real advantages for customers and wearers. We want to help. Then the corporation usually gets spanked for more from a judge or a jury who is disgusted by the unreasonable way in which the corporation handled the matter. Coopervision Promotions Rebate Form - Find Coupon Codes. This is absolutely ridiculous! I have spoken with a supervisor. That is a JPG! I was very careful to follow every step. I got a generic email reply from customer service that was canned that said they needed more information. With this mail-in rebate, you can save up to $10 more than the nationally available CooperVision rebate. A few days later, I received an email stating my complaint could not be delivered to CooperVision in the next 5 days, fatal error. I believe it is a scam, but I'm going to try to follow every step and see where this takes me. Can you please send an email to us at [email protected] and include your full name and rebate reference Id number if your have it? As of July 26th, 2015, they said 4-6 weeks. All my paperwork states I will receive a rebate of $80. If you provide us with your rebate offer code, we'll be able to provide you with the correct address for a mail-in claim. Now, they are saying they never received anything from me. CooperVision® contact lenses. They have TERRIBLE customer service. How can this be called a rebate! This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I'm in the same boat here. Did you mail in your claim or submit before January 4, 2021? Latest scam is to have you call a validation number on the back of the card they send you. We are sorry to hear about the trouble you are having with our rebate program. Today, the 14th I got an e-mail saying my request could not be honored due to invalid postmark date. And then after more explanation on my part, asking what to do, I got this: "Courtney, You need to submit for a rebate or resubmit for information?" My hope is that when I post my experience everywhere I can think of, others see what happened to me and realize they were scammed too and come forward to get the money they deserved for shopping with your company. For 8+ weeks their website simply said my rebate was being processed. It's not at all worth it! Health and Medical Products. It seems like plenty of people have had problems getting their rebate, so I'm just piling on. I would like to voice my displeasure with your company. I'm not going to give up on this because I paid an outrageous price for my contacts, counting on this rebate. CooperVision is a proud partner of Optometry Giving Sight. Sincerely, Research CooperVision with over reviews from real employees. Read more. The aggrevation of submitting the information for the rebate is not worth the hassel to only be denied. Business Profile. I will never use CooperVision products again due to this. Message received: All complaints are handled by the BBB where the company is Headquartered or a central customer complaint processing location. It is sad that they did not send my $45. I did without success. Invalid Product Combination I have been filing my claim for weeks now. This company hopes that you will forget about your rebate or tire of the hassle of trying to get it! Carolyn C Smith. Once your prescription is finalized, you can purchase these contacts in either a 6 month supply or a year supply. Please understand that if this does not get resolved and I am not given the rebate I am owed, I will most certainly switch to another brand of contacts once my year supply is finished. @Llohans We are sorry to hear about the trouble you are having with our rebate program and apologize for the delay in responding to your complaint. In fact, we conduct business in over 100 countries throughout the world. I have a family of 5 and all of us wear contacts. SCAM SCAM SCAM. I had my eye exam in Nov 2017, purchased a year's worth of contacts in Dec, and submitted my rebate online on 1/5/18. I resubmitted while she was still in the chat and asked her to confirm. ---------------- Updated Jan 11, 2021. When you call there is no option for an agent. Purchase the required number of contact lens boxes between 01/01/2015 – 06/30/2015. I will never order a years supply again. Can you please email us at [email protected] with your name or rebate reference number if you have it. They told me if I downloaded the app I could get another $10. We are sorry to hear about the trouble you are having with our rebate program and apologize for the delay in responding to your complaint. I then contacted them and was then told all uploaded docs had been lost! Our History. Guess what! I doubt it. Save yourself the headache. I sent all my info in correctly and rebate was mailed on a 50 Visa card but the card is not working and I call in but it does not recognize the numbers on the card or the tracking number. I will be talking to my eye doctor about this. The online chat was TERRIBLE. I just had an exam the end of November 2016 and purchased the contacts the first part of December 2016. This is CooperVision replying. I actually received my rebate card in the mail but cannot activate it. CooperVision Reviews, Complaints & Contacts | Complaints Board. Learn from their stories and discover if CooperVision is right for you! I have not had this issue with other rebates, so it must be them and not me. We'll be able to help you with your rebate claim. After he was done arguing with me I asked that he please just take a look, and low and behold within seconds was not only able to find my record but that I had in fact submitted everything properly. Amazing! Cooper vision send my rebate let”s not play games why do you give rebates when you don’t follow thru with them. This is terrible. The CooperVision rebate program outlines three easy steps to get a rebate. COUPON (3 days ago) Resolved CooperVision — rebate promotions. . Hi Annoyed Attorney. The card does not work. Recently I got a rebate from purchasing 2 boxes of Biofinty contact lens. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. One person said they escalated my claim to a special service department and that they also validated and would I please wait another 4-6 weeks...for a total of 15 weeks. I was told I would be receiving $130 back after buying a years worth of contacts. CooperVision actually has an e-coupon for a free trial that you can print out and show your eye doctor. I tried the email route and received an email stating a specific date I would receive the email by. BBB reports on known marketplace practices. We are happy to look into your rebate and resolve the problem for you. Click here to start your process. Tried to upload all required pics and paperwork 90 days ago. © 2004-2021 ComplaintsBoard.com. @jamied2322 After I received the contacts and all necessary paperwork, I submitted my rebate to CooperVision. CooperVision Rebate Information. view existing wearer rebate details 1-DAY NEW WEARERS CooperVision contact lenses and have purchased AquaTech ® Plus 1 Day, clariti ® 1 day, or MyDay ® brand for:

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