Reformation is #2. By entering your e-mail address, you verify that you consent to receiving e-mail communications from me, and to this blog's privacy policy. I also saved £20 on their crazy expensive FedEx return! Annette dress (no longer sold in this color). of course if you know them well and will click the "?" 32. If anything, their bottoms are a teensy bit loose around the waist for me (but not enough to make me size down, cause I appreciate a forgiving waistband after a large meal). And I’ll never feel my best in something that fits me so awkwardly. Love the designs but I think the quality is not as good as what I'd expect given the price. Very flattering clothes! I’m considering to get something from their bridal range for my engagement shoot but just really worried that the dresses might be too big for me but the petite range doesn’t carry much bridal option. See more ideas about jackets, fashion, coats jackets. I machine-washed it, hoping it would shrink like some other reviewers reported, but it didn't (I don't hold it against The Reformation, obviously). Free US shipping and returns. The fit is very hard to predict since they don't seem close to other retailers in sizing. Customer service refused to make an exception, even though I explained the situation and even though my order had just shipped and it was clearly placed without me being aware of the sale terms, caused by their quite inconspicuous notice on the website. All of their clothes are dry clean only, if you hand wash they shrink. © Copyright restitchstance. I’ll be spending my money at aritzia and naadam instead where the people aren’t rude. I asked if they can call me and they ignored my request and said “We cancelled your order. It was supposed to arrive via free shipping in 5 to 10 business days. All items are authenticated through a rigorous process overseen by experts. The "final sale," meaning no returns and no exchanges, policy can only be found under the Returns Policy section and the only notice in this case, is the remark "final sale" with small black letters, placed under the item's name, if you view it in a separate page. They have sent me about 12 e-mails that they have confirmed my order and it is getting ready to be dispatched. horrible experience and will never purchase from them again. Horrible customer service faulty item wouldn’t take back, Bad Customer Service & Sketchy Final Sale Terms, They didn't make the "final sale" policy clear. The customer service team are next level useless. How is dry cleaning sustainable? Don’t fool your customers. The order confirmation I got included the standard Reformation return policy, which allows for returns and exchanges. 170 reviews of Reformation - Temp. A remark, which in my opinion, except for being rude, also expressed that Reformation does not value its customers. When Reformation launched in 2009, the brand set out to prove that sustainability and fashion could indeed coexist. Reformation Levi's Denim Jacket size S $150 $0 Size: S Reformation cascadeapp. Shop our latest sustainable proportion-perfect petite styles specially made for petite ladies 5'4 and under. I tried and again and again and then I decided to email them. I've purchased three dresses from Reformation and now I see why they don't post their reviews on the website. Even the jeans run true to size, despite all the conflicting info I’ve read on the internet about how they run small or large. You could be wearing couture or pajamas, but the coat … I don’t think they know how to run a business. This site uses Akismet to reduce spam. Just wondering if you might be able to give any advice as to whether these might fit me? $348.00. ... 1996 Retro Blocked Nuptse Jacket. “We believe the perfect fit is the most important part of our clothes. The leather jackets were blousy and too-baggy. 1996 Retro Nuptse Jacket. When I expressed my disappointment and intention never to shop from Reformation again, the response I received was that I was "more than welcome to shop where ever makes me happiest." 37 reviews of Reformation - Temp. It's what you'd expect from a $17 Amazon dress, but at 10x the price. I mean, it’s pretty rare that a company publishes quarterly reports on their progress against their yearly sustainability and ethics goals. Hi Cat! The US 2 is basically perfect. Fast forward several months and I’ve amassed quite the Ref collection (honestly, facilitated by my rise in economic status from nonprofit and minimum wage jobs to a cushy tech job). I loved the leather jacket so didn’t actually return it but it is 100% the last thing I will ever buy from them and if anyone asks where my jacket or dresses are from I will say Revolve as they treat customers like royalty. We make sustainable women’s clothing and accessories. The company refunded me on one occasion when fedex delivered my package to the wrong address. I do like reformation in that their style is one-of-a-kind and uniquely feminine. COVID update: Reformation - Temp. A fun, easy way to discover cruelty-free, natural, and clean beauty / Petit Vour Beauty Box review, The Coziest Ethical and Sustainable Knitwear Brands for Fall and Winter | restitchstance. As for the final sale items, I do believe they have a no returns policy for other clothing stores as well, so I don't really understand people's complaints about that. The quality in my opinion is pretty decent with my pieces very fashion forward and chic. And I have to admit, I’ve totally fallen for their vintage-meets-off-duty-supermodel aesthetic and their commitment to sustainability. For the longest time, I determinedly held firm against their “cool girl” marketing and ridiculously adorable styles, appalled that just one dress could cost over $200. It came in the mail and buttons immediately pop open when I try to put them together. They do explicitly say dry clean/ hand wash only for most garments, which is a pain, but if you don't follow the instructions and they shrink, I don't think you get to complain. Horrible customer service. The North Face. Also did no issue any refund whatsoever so literally feel robbed. I don’t feel good giving them my money and truly hope they decide to make some changes. They didn't make the "final sale" is non refundable or exchange clear at all. A toasty wool-blend coat is the versatile outer layer that looks smart on casual days and nights out. I had accidentally ordered 2 items instead of one and I called the number right away only to find out I can either text or email so I texted and emailed with no response for 15 minutes (not even an automated response like “we received your message - we are looking into it”... something so that you know the text went through. Get the lowest price on your favorite brands at Poshmark. The vintage coats and dresses were another disappointing part of the Reformation inventory. Learn how your comment data is processed. Ten days later while having no update, I wanted to check my order from their site, using my email and my order number and to my surprise there was no order with these information. The fact these two items were the exact same dress shows I had no idea what final sale meant - no one would buy two sizes of the same dress if non-refundable! Their poor customer service and lack of communication with customers makes their clothing items not all that cute. I hope that they will return the money soon. My daughter loves their clothing so I ordered her a dress on 19 Nov. My other sizes run below: -US 2, in HVN -UK 8, in ALEXACHUNG -FR 34-36, in Isabel Marant or Rouje My Reformation dress is a US size 2. If there is anything else we can do for you, let us know”. If you miss your return window or buy a final sale item that doesn’t fit, you can likely get some money back by selling on these apps. You may have to get the longer dresses tailored (which shouldn’t cost too much), or try buying 2 sizes and returning what doesn’t work for you. CLOSED has updated their hours and services. Of course I was charged for it right away. It is a cute dress though, I must say. I had no option to cancel my order at that point and I contacted Reformation, as I had ordered items I was unsure about their fit & size, having in mind the option to return, as usual. My shipment literally leaves a warehouse 1 hour away from my house to then instead go to Los Angeles almost 5 hours away just to come back up to the bay area and go past their warehouse again about 1 hour away to make it to my house ( two week to receive a order within the same state) this has been a problem for over a year now plus over priced clothing. Reformation could have had a loyal customer for life if it weren’t for their Shocking service. Sign up for my e-mail newsletter to get notified first of new posts and special announcements! Free Returns. It especially hurts since COVID is making this our first Christmas apart. No telephone option to contact them, only automated text and an email address that I get no response from. Reformation. Reformation Hudson Coat We're all wrapped up in this Reformation Hudson Coat ($348). New! However, never by full price for the items, always buy them on sale 'cause otherwise it is a ripoff. On the jacket of this masterpiece of readable … I didn’t even know if the text went through so I called my CC number to dispute the charge and I sent a text to reformation saying that I am calling my CC to dispute the charge and then they responded. The other piece I bought is a wrap cardigan and fits true to size.Since I decided to keep both pieces, I cannot comment on the returns procedure or customer service.Summary: I would have given 4 stars, but for the price I expect flawless delivery, quality and fit & sizing, and this is not the case. They have 3 sales per year: end of summer (usually the 2nd week of August), Black Friday, and after the holidays. I've bought a few dresses from them and I love how they fit me. Not sustainable. Can get same quality elsewhere for less. I would have needed to size down one or two sizes for a slightly oversized fit. Product Reviews I Bought These Slippers on a Random Trip to Target, and It … The quality is so bad! BUY. BUY. I loved the leather jacket so didn’t actually return it but it is 100% the last thing I will ever buy from them and if anyone asks where my jacket or dresses are from I will say Revolve as they treat customers like royalty. BRR. Search job titles. I think they're overpriced for what they are. I really liked their clothes though they are too expensive but I don't think that I will ever try to order again. I've purchased so many things over the years and literally kept 2 things because the fit never worked for me. Very rude customer service reps. Sara and Emily totally ignored my concerns and offered zero apology. Watch out for their sales! That’s up to you to decide, but I’ve found their clothes to be of good quality and their customer service to be lightning-fast in their responsiveness. Another had crooked stitching. Find the latest selection of Reformation in-store or online at Nordstrom. Reformation sizing review. Free shipping and returns on Reformation Cumberland Peak Lapel Wool Blend Coat at Nordstrom.com. The vintage furs were gutted, stripped and slapped onto scuffed denim jackets. I purchased two cashmere pieces from Reformation. I haven’t pulled the trigger to buy anything there yet (I work in retail), but have been thinking about buying some last-minute vacation clothes online. Check out our reformation selection for the very best in unique or custom, handmade pieces from our dresses shops. Find Reviews Filter. Ordered a bodysuit. I’m a 5 ft 2””, 30B bust size, 25” waist and 35” at hips. It’s a scam. The store run stringent checks on each and every return item, so told me to wander around the store and come back when they called for me.I wandered around and came back holding a £500 jacket.The woman also said no to the ‘final sale’ refund and said there was nothing she could do, just like the customer service team but eventually when I refused to leave without the refund, she went to check with her manger. In-store pickup and alterations services available. Does anyone in the UK know that final sale actually means no returns? However, I just shopped during their ongoing 70% sale, without realizing that all items included in it were for "final sale", as there was not and there is still not, proper notice. If I could give zero stars I would. Free shipping and returns on Reformation Barton Wool Blend Coat at Nordstrom.com. just spent and is promising to spend again but still they refused to refund £340 for two dresses, which I had no use for. If you absolutely have to go outside, wear a sustainable Reformation coat, jacket, or sweater. Shop Reformation Women's Jackets & Coats - Jean Jackets at up to 70% off! Thanks for your insight . The clothes also retain much of their resale value even after you wear them, as evidenced by the abundance of secondhand Reformation listings on resale apps such as Postmark and Depop. I get the feeling that sustainability is truly core to the brand, not just a marketing ploy. I don’t have those dresses but we seem to have similar measurements and a size 2 in Ref usually fits me great! The end of summer sale is happening RIGHT NOW! I ordered a dress on 17/12 for the first time. I asked for them to call me and they did not call me but instead wrote to let them know if there is anything else they can do for me? An easy, warm layer that will pull any look together, this soft wool-blend coat is undeniably chic with its knee-length cut, notched lapels and tie belt. Absolutely Tragic Customer Service. If it’s final sale - clearly state that it’s non refundable. Shipping is always free and returns are accepted at any location. Shop for reformation at Nordstrom.com. I only realized that the items I purchased were not returnable, when I got the shipping confirmation email, in which, the final sale remark was finally very obvious. All websites, in my experience, include any terms related to an ongoing sale with the sale announcement, but Reformation does not. I’m appalled especially considering the brand is pricey. Free shipping. No way was I going to give in and splurge my nonprofit wages on these floral print wallet-temptresses, no matter how cute! 21 days is a very short turnaround window. I have made multiple purchases from Reformation over the past year. No spam, only sustainable & ethical goodness in your inbox. I understand that some customers prefer text and email but if a customer specifically requests a call and is ignored, that’s crossing the customer service line and simply the how to treat people in general line. Return policy is ridiculous. 3. Clothes are cute but there should be reasonable shipping times and customer service since they charge so much. Vintage sweatshirts were stamped with cringe-worthy, ironic platitudes like “Bill Murray.” (Seriously, no.) Reformation could fix this issue by making it clearer but they chose not to. Shop Reformation's latest collection of sustainably made women’s clothing and accessories. Another reason to avoid. I love what they stand for and their marketing. Free shipping and returns on Women's Reformation Dresses at Nordstrom.com. Hi Doreen! Being naked is the #1 most sustainable option. when i did the review online then realised a lot of people have the same bad experience as me. They looked completely fine afterwards.The sizing is somewhat off. Earlier this year, they did answer their phones and they would call you back and it was great! © 2021 Trustpilot, Inc. All rights reserved. Fashion lovers know that, come winter, their coat is the statement-making piece of their outfit. I was told over and over again - “no as they were final sale”.I could not believe this. otherwise you wouldn't know it until you try to create a return. But the question you may be asking, dear reader, is probably something like, “Is it worth spending so much money???”. All the time. Buyer beware! Free shipping on many items | Browse your favorite brands | affordable prices. And…well, every time I wear something from Ref, my boyfriend lets me know he likes it. I find that Reformation runs true to size for me. Plus I find them to be overpriced - maybe could justify it if they had better customer service. Form is being submitted, please wait a bit. I haven't had problems with customer service otherwise. C$369.99. CLOSED "i love shopping here because i know that 90% of the stuff i get here, i won't see anyone else wearing. Reformation could have had a loyal customer for life if it weren’t for their Shocking service. I emailed, tweeted, instagrammed to get support to return the dresses. They somehow make my body look better and slimmer! Also their mini dresses run extremely short, so if you're a tall gal, pass. You get the idea. a sustainable and ethical (life)style blog. Despite me stating I was keeping several of the dresses from my order and wanted to buy more - they didn’t care. They feel soft and nice to the touch, however, since they are both loosely-knit, they shed and leave whatever you are wearing underneath covered in tiny hairs. According to The Reformation's sizing table, size M should fit me perfectly, however, the pullover advertised as "slightly oversized" is almost too oversized on me. I’m considering Rosey Dress and Milan Dress. It’s a pinch loose at the waist, but any tighter would likely be too tight. The clothes will break and worse still, when they do you won't be able to return them. The Ref x VEDA leather moto jacket has all the trappings of classic biker jacket but we refined a a few details and slimmed the silhouette a bit to make it more suitable for the ladies. Their clothes always tempt me when I’m thinking about what to wear on vacation. The delivery was quick, I did not have to pay any additional taxes (I am EU-based), as stated on the website, but I did need to submit the order confirmation and invoice to DHL Customs department.The quality of the pieces is fine. they seem don't the regular size like most of companies so wrong we all ended up with a lot of wrong size/ shape purcahse CANT being return or exchange. I ordered some trousers and a top for over £400 and they were not only terrible quality (the top tore before I even left the house on my firs purchase) but I have been trying to return the items for 3 months without prevail. Act quickly if you’re in love with something, because pieces sell out in a blink. I’m so glad it was helpful! There are 44 reformation stole for sale on Etsy, and they cost $129.82 on average. Free Shipping. That’s okay though, because you look the best when you feel the best. I loved their dresses and was excited to buy more until I tried to process some return items and two were blocked as they were marked ‘final sale’. The staff in store were friendly, although I felt sorry for the them as when I probed whether the ‘final sale’ issue crops up a lot they said ‘it causes a lot of problems’. Sadly, it is unprofessional and shows they don’t appreciate their customers. Absolutely Tragic Customer Service and still waiting for £100s of pounds worth of returns after 3 months. I was annoyed at myself for considering giving them a penny and I know that strategy sounds crazy but by this point I had read the reviews, received horrible customer service and was certain I was not going to see my refund. If you aren’t buying a final sale item, they have free returns so you can order multiple sizes and keep the one that fits. And if their tees are making me feel this uncomfortable then maybe, I’ve realised at the end of this review of the Reformation clothing, I’m just not meant to be a Ref babe. As for their petites sizing, I have only one dress in a petite size and it’s scandalously short. Watch my YouTube video to see my entire Ref collection, and don’t forget to like and subscribe! We spend hours fitting on different bodies and have a meticulous approach to our fits”-Reformation The positively conscious brand, founded by former model Yael Aflalo, has made waves by carving out a niche for elegant attire in the current climate of streetwear-centric fashions. I could potentially size down to a 0, but a size 4 would be too big. Even the jeans run true to size, despite all the conflicting info I’ve read on the internet about how they run small or large. On one, the skirt was see-through even in low light, how can you not bother to line the skirt of a $200 dress? Return policy is ridiculous. Reformation: Europe's House Divided 1490-1700 by Diarmaid MacCulloch 864pp, Allen Lane, £25 . The Bad leather jacket is part of our ongoing collaboration with Reformation. I’m 5’2 so I wouldn’t recommend their petites dresses for anyone taller than me, but I’ve yet to try their petites jeans and pants. Updated Feb 5, 2021. As for others complaining about not getting a refund on final sales items, to me the notice was clear when looking at the item prior to purchase. Pro Eco-friendly The RealReal is the world's #1 luxury consignment online store. Because Reformation uses deadstock materials for its clothing a lot, the number of items in each size are limited, so you will likely be one of the few in your area with the coat. I have had zero issues with returning items as I followed their returns policy. April 9, 2019 Reformation Clothing Review & Try-On: Is it Worth it? I've washed them many times and they still look new. They have a terrible return policy. Get the best deals on Reformation Coats & Jackets for Women when you shop the largest online selection at eBay.com. At Reformation. We buy verified aging, leftover, and over-ordered fabric from factories, other designers and fabric warehouses, called deadstock. Shop over 3,200 top Reformation Women's Clothes and earn Cash Back from retailers such as Farfetch, NET-A-PORTER, and Nordstrom and others such as Vestiaire Collective and yoox.com all in one place. they take vintage clothing and rework the pieces, so it really appeals to the treehugger that i am. Eventually after several email exchanges, I had enough and drove to their store in London with all of my eligible returns, specifically to get my refund for the two ‘final sale’ dresses that were redundant to me. They said that my comments would be provided to their marketing team, but there has been no change in the way they present the sale on the website since. Shipping is a disaster for them! If all clothing stores were like that, I would understand to some extent but I even called Zara yesterday and they answered but expensive reformation can’t?

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